The website franceshuttle.com is operated by D TRAVEL SAS, 231 rue Saint-Honoré, 75001 Paris, France.

Article 1 – Purpose and Scope of Application
This contract applies to non-urban public road transport of passengers, for domestic transport, for any occasional collective service carried out by a carrier using one or more coaches. The conditions under which these services are performed, including the applicable prices, must ensure fair remuneration for the carrier, allowing the coverage of the actual costs of the service carried out under normal conditions of organization, safety, quality, compliance with regulations, and in accordance with the provisions of Law No. 82-1153 of December 30, 1982.

Article 2 – Definitions
For the purposes of this contract, the following definitions apply:
“Client” means the party that concludes the transport contract with the carrier. The client may be the beneficiary of the transport or an intermediary responsible for organizing the transport for the beneficiary;
“Carrier” means the company selected during the tender process and with which you will be contractually bound, duly registered in the public road passenger transport company register;
“Passengers” means the persons who take a seat on board the coach, excluding the driver;
“Service” means the occasional collective service, which involves making a coach available exclusively to a group or several groups of at least ten people.

Article 3 – Information and Documents to Be Provided to the Carrier
Before the coach or coaches are made available to the group, the client must provide the carrier in writing, or by any other method allowing data retention, with the following information.
Dates, times and itineraries: the date, time and place where the coach is made available and returned; the date, time and place of passenger pick-up and final drop-off.

Article 4 – Characteristics of the Coach
Each coach made available to the client by the carrier must be in good working condition and comply in all respects with regulatory technical requirements; it must also be suitable for the distance to be covered, the characteristics of the group, and any specific requirements of the client.

Article 5 – Onboard Safety
The maximum number of persons that may be transported must not exceed the number stated on the approval certificate or vehicle registration. The carrier is responsible for transport safety, including during boarding and disembarking of passengers.

Article 6 – Luggage
The carrier is not responsible for luggage placed in the luggage compartment. Such luggage must be labeled by its owner. In case of loss or damage to luggage placed in the hold, no compensation may be claimed by the client or any passenger of the transported group.

Article 7 – Carrier’s Remuneration
The carrier’s remuneration includes the transport fare itself, which covers in particular the driver’s pay, as well as the cost of ancillary and supplementary services, along with administrative and IT management fees related to the transport contract.

Article 8 – Contract Conclusion and Payment Terms
The contract is deemed concluded only after receipt of the signed quotation/contract and/or electronic validation of the quote, also known as “Online confirmation of your booking.”
Payment terms:
– 30% deposit upon acceptance of the quote more than 30 days before departure
– 100% of the service cost less than 30 days before departure

Article 9 – Contract Termination
If, prior to departure, the client terminates the contract, they must notify the carrier by registered letter with acknowledgment of receipt. A fixed compensation will be due to the carrier, equal to:
– 30% of the service price if cancellation occurs more than 30 days before departure
– 50% of the service price if cancellation occurs between 30 and 14 days before departure
– 70% of the service price if cancellation occurs between 13 and 7 days before departure
– 100% of the service price if cancellation occurs less than 7 days before departure

Article 10 – Liability
As an intermediary, France Shuttle (website franceshuttle.com), operated by D TRAVEL SAS, cannot be held liable for any direct or indirect damage suffered by a passenger during transport. The transport service is performed under the sole responsibility of the duly authorized carrier, in accordance with the legal and regulatory provisions in force.

Article 11 – Personal Data Protection
In accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR), D TRAVEL SAS, operator of the website franceshuttle.com, processes personal data for the purpose of performing services (handling requests, quotes, bookings, customer relations, and legal obligations). The data may be transmitted to partner carriers strictly for service execution. The Client has rights of access, rectification, objection, erasure, and restriction, which they may exercise via the contact page on the franceshuttle.com website.

Article 12 – Governing Law and Jurisdiction
The contractual relations between the parties are governed exclusively by French law. In case of a dispute, any litigation will be submitted to the exclusive jurisdiction of the Commercial Court of Paris.